Astrill is a top notch product. It used to be one of the Best VPNs for China. But it is down in China now. It has been getting many bad reviews about the company and its support.
Astrill occasionally got its VPN service blocked in China, seems like it is targeted by the Great Firewall. But they will usually fix it within 24 hours. Besides, their customer support is not very friendly to China based customers. Read the full review and see how Astrill works in China.
People can often have two vastly different experience when using Astrill VPN service. From our experience, Astrill is not stable in China, good weeks and bad weeks. Sometimes the speed on Astrill can max our bandwidth benchmark, streaming HD video is smoothly. But sometimes the speed is very slow, the download speed is 1.27 Mbs when connect to Astrill with a 5 Mbs connection based in central China’s Hunan Province. While this is likely due to purely environmental factors. I have heard some people in China have both good and bad experience.
Most of the servers of Astrill have pings around 1000. But there are some servers have low ping times. The connection of Astrill will automatically disconnect from time to time. Things were just getting worse and worse.
Astrill offers multiple protocols include OpenWeb, OpenVPN, L2TP, PPTP, SSTP and Cisco IPSec. Encryption is up to 256-bit SSL. While almost every company records the information provided by the user while signing up, Astrill also stores some information include the your name, telephone number, e-mail address and residential address.
Also worth a mention, P2P and Bittorrent are allowed on many of their servers, which many companies disallow.
Astrill claim they take privacy of users very seriously. But from a former Astrill staff on reddit: Which VPN Services Take Your Anonymity Seriously? It may not be true. The reality is that they do keep some logs and they will betray customers by revealing identifiable information to third parties.
Price & Plans
Like most VPN providers Astrill offers three pricing plans(3, 6 and 12 months). All of the packages provide unlimited bandwidth, access to all servers and two simultaneous connections. There is no 1 month subscription plan. Pricing is as follows:
- Package 3: $9.98 USD per month
- Package 6: $6.66 USD per month
- Package 12: $5.83 USD per month(StealthVPN included)
- Package 24: $6.25 USD per month(TP-Link WR703N router and ProAddon included)
Astrill offers a free 7-day trial for all new customers. You must contact them for a free trial. It is impossible to sign up for a free trial directly through Astrill website. And soon you will find that too much information(address, mobile phone detail and mobile number verification) is required on signing up.
It is worth noting that they have strict refund policy. You can be refunded only if Astrill doesn’t work on your computer. They don’t offer any unconditional refund. We asked for a refund because their service is not stable, they told us to pay extra money to get their StealthVPN protocol that will work in China. They also refuse to give us any refunds. Additionally, there are no refunds on addons, they will only refund in form of Astrill credit.
Astrill uses a multi-pillared customer support system: 24/7 Live Chat, Email, Skype, Remote Desktop Assistance and Support Tickets.
Their support has been terrible to us, but not always. Their support system is not available at any time. We’ve been emailing them a few times and they just ignore us. We couldn’t get in touch with their customer support when we need them most. But curiously sometimes we got good answers and instant responses. They really need to improve quality of support services.
Astrill VPN Review – Verdict
What we like about Astrill:
- Fast speed
- 7 days free trial
- P2P supported
What we don’t like about Astrill:
- Too much information required
- Terrible customer support
- Service not stable in China
If you’re looking for a best VPN for China, then we recommend going with ExpressVPN(our favorite) which has has better speed and customer support. If online privacy is your top priority, then we recommend going with VyprVPN which has higher security.